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Foxsys
Context
The internal platform Foxsys's 24/7 monitoring team uses to manage access, calls and events across hundreds of buildings.
- Year
- 2024
- Industry
- Proptech · Smart concierge
- Scope of work
- UX/UIWeb developmentTelephony integration
- Timeline
- Ongoing partnership
2 s
call handling (was 15–20 s)
+560
buildings monitored
24/7
continuous operation
What we did
We designed and built the internal monitoring CRM/ERP and integrated telephony with the system.
Foxsys's monitoring center handles calls, access and events from hundreds of buildings in real time. Every second counts: the internal tool had to be fast, clear and error-proof under pressure.
The results
The telephony-CRM integration cut call handling time from 15–20 seconds to 2 seconds.
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